Dispatch Console · New Job

New Recovery

Step-by-step booking. The crew is notified the moment you submit on the final step.

Step 1 of 5

What are we recovering?

Start with the registration. We’ll lock it in as your job’s anchor.

Registration

Make

Model

Colour

Year

Fuel

Class

Step 2 of 5

Where is the vehicle now?

Postcode first. We’ll look up the address for you.

Postcode

Select address

Address line 1

Address line 2

Town / city

County

what3words optional Three words that pinpoint a 3m × 3m square. Useful when there's no postcode (motorway, field, lay-by). Get one at what3words.com.

Access notes optional Anything that helps the driver get to the vehicle quickly.

Step 3 of 5

Where should it go?

Pick the destination type, then look up the address.

Type

Site name optional

Postcode

Select address

Address line 1

Address line 2

Town / city

County

Contact name optional

Contact phone optional

Drop-off notes optional

Step 4 of 5

What is the crew walking into?

Condition, claim references, and any extras.

These three answers tell the crew how to lift the vehicle. Driveable = moves under its own power. Keys = you have them. Wheels turning = will rotate freely (not seized).

Driveable?

Keys available?

Wheels turning?

Damage / condition optional Anything visible that the crew should know about before they arrive.

Courtesy car required A second vehicle will be dispatched alongside the recovery so the customer can keep moving.

Claim & reference

Claim reference

Insurer optional

Policy number optional

Your own reference optional

Step 5 of 6

When should we collect?

Pick a date and optional time window. Past dates are blocked.

Date

Time window optional

Step 5 of 5

Review & send to dispatch

One last look before NC dispatch is notified.

Submitted to dispatch

Job Dispatched

NC-XXXXXX

NC dispatch has been notified. Watch the truck move on the live tracking page or check the jobs list for status updates.

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